Terms and Conditions

The following Terms and Conditions apply to your use of the website at www.mfldirect.co.uk and mfldirectauction.co.uk (the website).

Intellectual Property Rights

The websites are owned by Motability Operations. The rights in the designs, the pictures, photographs and content of this Website are owned by Motability Operations Limited, and are protected by intellectual property rights. You are permitted to print or download extracts to your hard disk for your own private and domestic use or private study only, unless otherwise expressly stated. You must not use any extracts of this website for any commercial purpose or on any other website, unless prior written permission has been sought.


All material on this website is copyright of Motability Operations Limited, except where otherwise expressly stated. All names, images, logos identifying “mfldirect” have been registered as a trade mark. Notwithstanding any other provision of these terms and conditions, these trademarks must not be used for any purpose, without the prior written consent of Motability Operations Limited.

Accuracy of information

The information contained in this website is for information purposes only and is provided free of charge. Whilst we make every effort to ensure that the information on the Website is correct,, no representation or warranty (express or implied) is given as to its accuracy, freedom from error or reliability.

Licence and Download Rights

You acquire no rights or licence in or to the Website and/or the Content other than the limited right to use the Website in accordance with these terms. Other than as set out in this section you may not copy, reproduce, recompile, disassemble, reverse engineer, distribute, publish, display, perform, modify, download to create derivative works from, transmit, communicate, or in any other way exploit any part of the Website and/or the Content. Down loading or White Labelling of the Content is permitted by Motability Operations provided that:

(i) you make no more than one printed copy of such download and no further copies of such printed copy are made;

(ii) you retain on such download and/or printed copy all copyright notices and shall remain bound by the terms of such wording and notices;

(iii) your use of the Website and/or Content is via the use of the My Virtual Showroom facility as subscribed to by you.

Additionally, you may not offer for sale or sell or distribute over any other medium (including distribution by over-the-air television or radio broadcast or distribution on a computer network) the Content or any part thereof. You may not make any part of the Website available as part of any other website, whether by hyperlink framing on the internet or otherwise, other than through the use of the My Virtual Showroom facility. The Website and the information contained therein may not be used to construct a database of any kind, nor may the Website be stored (in its entirety or in any part) in databases for access by you or any third party or to distribute any database websites containing all or any part of the database.

Disclaimer of warranties and limitation of liability

The Website and the Content are provided on an "as is" and "as available" basis and Motability Operations Limited does not guarantee or give any warranty as to the accuracy, timeliness or completeness of any information or material on the Website. To the extent that Motability Operations Limited is permitted by law, Motability Operations Limited excludes any liability, whether in contract, tort (negligence) or otherwise for any incorrect or misleading information on the Website. All conditions and warranties whether express or implied by statute, at common law or otherwise howsoever, are hereby excluded to the fullest extent permitted by law. Motability Operations Limited further accepts no responsibility or liability for functions contained on the Website and makes no warranties that the Website will operate uninterrupted or error-free or that defects will be corrected.

Save in respect of fraud and of personal injury or death to the extent it results from Motability Operations' negligence, you acknowledge that your use of the Website, including the Content, is at your own risk. Motability Operations shall have no liability for any direct, indirect, incidental or consequential damage resulting from the use of this website, the inability to use this website or any defect in it, including but not limited to any loss of profits, reputation, or data, even if they have been advised of the possibility of such damage. Save that the exclusions of liability set out in this clause shall not apply to personal injury or death of any person resulting from the negligence of Motability Operations Limited or its servants or agents.

Disclaimer for other websites

Motability Operations Limited offer hyperlinks to other websites for your convenience. In using one of these hyperlinks it is considered that you are leaving the Website, therefore Motability Operations Limited does not endorse any other websites or offer any guarantees or accept any responsibility for any such websites.


Privacy & Cookies

For information on Privacy and Cookies please see the separate Privacy and Cookies Policy here.

Contacting the Website

If you have any questions about this privacy statement, the practices of this website, data stored, or your dealings with this website, or if your IP address or contact information changes, or if you no longer wish to receive the information which you have requested, you should contact the Website Administrator at: webdeveloper@Motabilityoperations.co.uk.


You agree to use our website only for lawful purposes. You agree that you will not bring or use on our website any viruses or any other computer programming routine which damage, interfere with, surreptitiously intercept or expropriate any system, data or personal information. By agreeing to these Terms and Conditions you agree that all information provided by you is complete, accurate and honest and that you will at all times use the website with common sense and care. Motability Operations reserves the right to change these Terms and Conditions from time to time.

By continuing to use this website it is implied that you accept the Terms and Conditions / Privacy Statement set out above, including any amendments or updates.

Governing law and jurisdiction

The terms and your use of this website are governed by and construed in accordance with the laws of England and Wales and any disputes will be decided only by the Courts of England and Wales.

Motability Operations Limited. Registered in England: No. 1373876, Registered Office City Gate House, 22 Southwark Bridge Road, London SE1 9HB.


Cookies and Privacy Policy

Motability Operations Limited ("we", "us", or "our") are committed to protecting and respecting your privacy online.

This policy sets out how we handle your personal information and provides comprehensive information about the cookies used by us on (www.mfldirect.co.uk).

  1. Privacy

1.1 What we collect
You can access and browse the majority of our Website without disclosing your personal data with the exception of the use of the Clipboard, Save & Search and Vehicle Purchasing functionality and email forms as outlined below.

Our website does not enable our visitors to communicate with others or to post information to be accessed by others.

The personal information we collect about you is made up of the information you give us during the use of the Website and our communications with you.

We collect the following information from visitors to our Website (a) IP addresses; (b) information regarding what pages are accessed and when.

Our Website uses an email form for visitors to confirm their preferred route of communication in relation to information on services and products. We collect visitor contact information (i.e. email and postal address) and unique identifiers (i.e. Username).

1.2 What we do with the information we gather
We use your information as for the following purposes: (a) to provide you with our Website; (b) to send information to our visitors as specifically requested by them; (c) to verify the user’s identity in our record system; (d) for internal analysis and research; and (e) to send publications, event information and marketing communications about our products and services which we think may interest you.

Visitors contact information and unique identifiers will not be shared with third parties other than to enable us to deal with your request.

1.3 Security
We place great importance on the security of all personally identifiable information associated with our visitors. We have security measures in place to protect against the loss, misuse and alteration of personal data under our control. We have organisational and technical security measures in place to safeguard your personal information, and we are registered as data controllers under the Data Protection Act 1998.

  1. Cookies

2.1 Information about cookies
The Website uses a small number of non-intrusive cookies.

Cookies are small text files that are placed on your computer by websites that you visit. They are stored on your computer to collect information about the general use of the site in order to make the website work, or work more efficiently and to provide statistical data about users' browsing actions and patterns.

2.2 What types of cookies does the Website use?
We use cookies to (a) remember your browsing preferences when you visit the site that can give you a better experience and (b) to collect anonymous statistical information about the way you use the Website so that we can improve the way the Website works.

These cookies are non-intrusive and are used on most web sites. None of your personal details are held in these cookies. The list below sets out details about the cookies we use and why.

  • Google - _utma
    These cookies are used to collect information about how visitors use the Website. We use the information to compile reports to help us improve the Website. The cookies collect information in an anonymous form, including the number of visitors to the Website, where visitors have come to the site from and the pages visited. Please visit Google for further details on Cookies & Google Analytics
  • Analytics - _utmb
  • Analytics - _utmc
  • Analytics - _utmz
  • Content - JSESSION ID
    This cookie is set by our content management system on a small number or browsers, upon arrival to the Website. These cookies are used to store user specific information and maintain a session state for you. This allows us to remember your preferences when you view the site. Some functions of the Website depend on these cookies and may not properly work, or at all, if they are disabled.
  • Management System cookie Content - CONNECT ID
    This cookie determines the method through which the dealer is managed and interacted with by mfldirect. If it is disabled, the user will not receive such a personalized service, however they will still be able to access all areas of the website.
  • Management System cookie
  • Artifacts - 1Link_jwt

Used to pass credentials (Bearer token) to endpoints that just work out of URL i.e. Images


2.3 Updating your settings
You do not need to allow your browser to accept cookies in order to browse much of our Website. If cookies are disabled then although the core features of the Website will work some of the functionality of the Website may be affected.

To disable cookies select ‘Tools / Internet Options / Privacy’ from your Internet browser then select the ‘override automatic handling’ option from the advanced settings dialogue box.

To find out more about the way cookies work, how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org

3 Other Terms

3.1 Updates
Any changes we may make to our Privacy and Cookies Policy in the future will be posted on this page. If we make a change to this policy, the change will take effect on the date that we post it on this page.

3.2 How to contact us about privacy issues
Questions, comments and requests regarding this Cookies and Privacy Policy are welcomed. Please use the Feedback Form or alternatively contact us at webdeveloper@Motabilityoperations.co.uk. You have the legal right to a copy of all the personal information about you held by us. You also have the right to correct any errors in that information.

4 Third party provider privacy Policy